Previously, emails were used to create tickets in our old help desk system. In Freshdesk, when submitting a ticket, the Request Type corresponds to the department you want to contact. Below is a list of email addresses previously used to create a ticket and their associated departments that you should select when submitting a request:
| Email Address | Request Type to Select |
| support@alwayscloseby.com | ACB |
| accounting@coa.co | Accounting |
| billingrequests@coa.co | Billing |
| complianceapprovals@coa.co | Compliance |
| concerns@coa.co | Customer Care |
| educationapprovals@coa.co | Education |
| employeecare@coa.co | Employee Care |
| leads@coa.co | Enrollment |
| legal@coa.co | Legal |
| licensingrequests@coa.co | Licensing |
| mailing@coa.co | Mailing |
| pob@coa.co | Payroll & Onboarding |
| realestate@coa.co | Real Estate |
| recruiting@coa.co | Recruiting |
| risk@coa.co | Risk Management |
Mitech-related tickets should be emailed to support@coa.co.
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